FAQ

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1. When will my order ship?

Orders generally ship the next business day. Custom items such as custom printed decals and decals fired to glass for example, will need production time to create the items for you before shipping. Please allow up to 3 days for custom items to be prepared before shipping. Should you need your items in a hurry, please contact us to let us know and we’ll do what we can to help you.

2. How will my items ship?

All items are shipped via Canada Post to the address provided at checkout.

To provide you the comfort in knowing your parcel will arrive at it’s proper destination, please read the following based on where your parcel is being delivered. The shipping prices shown in item descriptions cover the following services:

  • CANADA – All parcels are shipped by registered mail. This offers insurance and confirmed delivery to ensure that your parcels arrive safely. Faster delivery services may be available. Please contact me with your address and delivery needs for pricing details.
  • UNITED STATES – All parcels are shipped as tracked packet through Canada Post. This offers insurance and ensures confirmed delivered directly to you by Xpresspost – USA service. Faster delivery services may be available. Please contact me with your address and delivery needs for pricing details.
  • INTERNATIONAL (outside USA) – International parcels are sent as Small Packet Air and DO NOT include tracking or insurance. Tracked shipping is available and prices are determined based on the country of destination. Please contact me with your address if you would like tracked shipping quotes.

**FOR ALL INTERNATIONAL CUSTOMERS** Please acquaint yourself with your country’s customs and import regulations. Depending on your country’s import laws, you may be liable for duties, levies, VAT and taxes. All parcels will be declared as “Merchandise” on customs form with the appropriate value listed.

3. How much will it cost to ship my order?

Shipping prices vary by the weight and size of your shipment, as well as the distance to it’s destination. At the checkout, there will be various shipping options available based on your order. You can select the option you would like to use.

 

4. What is your return policy?

Living Sun Glass has a HAPPINESS Guarantee!

If you aren’t completely satisfied with your purchase, please contact us within 7 days of receiving your item. After your intent to return your purchase is confirmed, you can ship the item(s) back for a refund. Your return shipment must include a tracking number and once your parcel has been received and the item confirmed to be in original condition, a refund will be processed for the cost of the item. Shipping fees will not be reimbursed.

If you are purchasing tools or equipment, please test your item upon receipt to make sure it is working properly. Our manufacturers will only accept returns on defective items within 30 days of purchase. If you dicover later that the item isn’t working properly, we won’t be able to assist you.

Due to the nature of digital products, these sales are final and no refunds will be processed.

NO RETURNS will be accepted on custom or personalized items or orders.

 

What can I do with the pattern?

1) Digital files or printed copies of the pattern may not be shared, redistributed, posted publicly or sold. The file is meant for use only by the purchaser.
2) You may resize the pattern to suit your needs, but it may not be modified or altered.
3) Patterns purchased from Living Sun Glass are intended for use with glass; stained glass, fused glass, mosaics. Other crafts or art forms are not a permitted use. Please contact me for questions if you have any.

To read our full policy, please click here: Licensing Policy

Can I sell items made from the patterns?

When you purchase a pattern, you receive a PERSONAL USE license to make the design in glass. This allows you to make the item for yourself or give it as a gift. If you wish to sell glass items made from the pattern, you will need to purchase the COMMERCIAL USE license for each pattern.

A link or mention to my shop is greatly appreciated with the personal use pattern but not required.

To read our full policy, please click here: Licensing Policy

Are the patterns and photographs on this site copyright protected?

Yes. All designs and photographs/images are copyright of Living Sun Glass even after you purchase a pattern. Copyright protects these designs from being copied, making derivative works from them or claiming them as your own. PLEASE BE AWARE that recreating or tracing my designs is not permitted through copyright law.

To read our full policy, please click here: Licensing Policy

How do I access my digital products like patterns and tutorials?

Use the “My Account” button at the very top of the website to login to your store account. Once there, you’ll have access to download digital files you’ve purchased.